We hope you love your new shoes! If you happen to change your mind, you can return your shoes to us under the following conditions:
Currently customers within Australia can return their purchase within 14 days of purchasing in-store or 14 days from delivery for online orders.
International customers can return their purchase within 28 days from purchase.
The below policy applies to both online and in-store purchases:
Sizes listed on the ZOMP website are in Australian and European sizing.
If you are between sizes, need assistance to select your best fit, or if you have any queries about a particular shoe, please don't hesitate tocontact our customer care team and we will endeavour to help guide you as best as we can!
We recommend that you refer to the individual product pages for more detailed fit notes on each style to get your perfect fit. If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes,please contact our customer care team for help.
We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.
If the size you ordered isn't quite right, we can process an exchange for a new size.Please contact our customer care team to let us know you would like to exchange for a new size. If we have the exchange size available, we can put it on hold until we receive your return so you don't miss out!
International Shoe Size Chart
The international shoe size chart below can be used as a guide when purchasing your new pair of shoes. There can be slight differences and variations in sizing between the brands we carry.
|WOMEN - AUS & US||WOMEN - EUR||WOMEN - UK|
All the measurements displayed online are taken from a size EU 37-38. The length of the heel, shaft, or opening of a shoe will vary slightly depending on size, as these measurements are proportionate to the length of the shoe. If you require further assistance with size, please contact our customer care team and they will be able to offer you advice specific for your needs.
How To Measure Shoes
Online Colour Variances of Product
We make every effort to display each and every product as true and accurately as possible. Please note colour can vary slightly in representation from one device to another - you may find the colour on your phone, is different to your desktop monitor.
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