To our Zomp community,
It's been a challenging few months to say the least. As we all adjust to a new way of living we want to reassure you that we are in this together and we will continue to keep you up to date on any changes. Here is where we will post any changes as they occur.
Melbourne Store Closed
With stage 3 restrictions now in place in Melbourne, we will be closing our Flinders Lane store from Thursday, July 10th until further notice.
Select Stores are Open
With the easing of social distancing rules we are re-open in our Claremont (WA), King St (WA) and Paddington (NSW) stores. To ensure the safety of our customers and staff, stores will observe the following precautions:
- Social distancing measures will be implemented and capacity within stores will be limited.
- Sanitiser will be available at entry points.
- Stores will be cleaned and sanitised more frequently throughout the day.
- Opening hours will be limited, stores will be open 10am-5pm Monday to Friday and closed on Sunday
Free Shipping & Free Returns
With some stores still temporarily closed, we want you to feel as comfortable as possible while shopping with us online. Until June 30th, all online orders within Australia will be eligible for free standard shipping and free returns thanks to Australia Post Easy Returns. Orders must be returned within 14 days from delivery. If you are having difficulty returning an item within this time frame, please notify our customer service team so we can assist you further.
Packing Your Orders.
We want to ensure you that we are maintaining best-practise health, safety and hygiene measures while packing online orders. We have one team member packing orders per day and we are cleaning and sanitising regularly, as well as wearing gloves while handling outgoing orders and incoming returns.
There may also be some minor delays to our online processing times as we navigate through these changes. We want to thank you for your patience and continued support as we all make our way through this difficult time together.
If you have any questions at all please reach out to us at firstname.lastname@example.org and we will get back to as soon as possible.
xxx The Zomp Team