To our Zomp community,
It's been a challenging few months to say the least. As we all adjust to a new way of living we want to reassure you that we are in this together and we will continue to keep you up to date on any changes. Here is where we will post any changes as they occur.
Melbourne Store Closed
With stage 3 restrictions now in place in Melbourne, we will be closing our Flinders Lane store from Thursday, July 10th until further notice.
Select Stores are Open
With the easing of social distancing rules we are re-open in our Claremont (WA), King St (WA) and Paddington (NSW) stores. To ensure the safety of our customers and staff, stores will observe the following precautions:
Free Shipping & Free Returns
With some stores still temporarily closed, we want you to feel as comfortable as possible while shopping with us online. Until June 30th, all online orders within Australia will be eligible for free standard shipping and free returnsthanks to Australia Post Easy Returns. Orders must be returned within 14 days from delivery. If you are having difficulty returning an item within this time frame, please notify our customer service team so we can assist you further.
Packing Your Orders.
We want to ensure you that we are maintaining best-practise health, safety and hygiene measures while packing online orders. We have one team member packing orders per day and we are cleaning and sanitising regularly, as well as wearing gloves while handling outgoing orders and incoming returns.
There may also be some minor delays to our online processing times as we navigate through these changes. We want to thank you for your patience and continued support as we all make our way through this difficult time together.
If you have any questions at all please reach out to us at firstname.lastname@example.org and we will get back to as soon as possible.
xxx The Zomp Team
Sizes listed on the ZOMP website are in Australian and European sizing.
If you are between sizes, need assistance to select your best fit, or if you have any queries about a particular shoe, please don't hesitate tocontact our customer care team and we will endeavour to help guide you as best as we can!
We recommend that you refer to the individual product pages for more detailed fit notes on each style to get your perfect fit. If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes,please contact our customer care team for help.
We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.
If the size you ordered isn't quite right, we can process an exchange for a new size.Please contact our customer care team to let us know you would like to exchange for a new size. If we have the exchange size available, we can put it on hold until we receive your return so you don't miss out!
International Shoe Size Chart
The international shoe size chart below can be used as a guide when purchasing your new pair of shoes. There can be slight differences and variations in sizing between the brands we carry.
|WOMEN - AUS & US||WOMEN - EUR||WOMEN - UK|
All the measurements displayed online are taken from a size EU 37-38. The length of the heel, shaft, or opening of a shoe will vary slightly depending on size, as these measurements are proportionate to the length of the shoe. If you require further assistance with size, please contact our customer care team and they will be able to offer you advice specific for your needs.
How To Measure Shoes
Online Colour Variances of Product
We make every effort to display each and every product as true and accurately as possible. Please note colour can vary slightly in representation from one device to another - you may find the colour on your phone, is different to your desktop monitor.
Need some help? Send us an email at email@example.com