As a valued client of ZOMP, we would like to thank you for your purchase. 

At ZOMP, we pride ourselves on supplying well-crafted products and designs, and we are dedicated to providing a positive purchasing experience for all customers. 

In the instance that you need to return an item purchased with ZOMP, the following conditions apply 

Prior to submitting a return or exchange request through our online portal, please ensure the following conditions are met:

For clients shopping within Australia, and internationally, returns must be requested through the returns portal within 14 days of receiving the order. Item(s) must be in perfect condition and not damaged in any way.

We kindly request that you please try shoes on a carpeted surface only.

In any instance where you wish to return an item, please note that the item must be returned in the same condition it was received.

Please keep in mind that the shoe box is part of the product and must also be sent back in perfect condition.

ZOMP reserves the right to reject any returns that do not comply with the above conditions.  

FULL PRICE ITEMS

Full price items purchased with ZOMP, online and in store, are eligible for a refund, exchange, or credit/voucher.

PROMOTIONAL SALE ITEMS - PURCHASED ONLINE

Sale Items purchased online with ZOMP are eligible for an exchange only. We do not offer refunds or credit notes for the return of any sale purchases.

If the exchanged item is lower in value than the original purchase, the difference may be put towards an additional product, alternatively the amount will be forfeit. No credit vouchers will be issued for the difference.

OUTLET - PURCHASED ONLINE

All outlet product sales are final and not eligible for return, refund, credit or exchange unless faulty or under conditions set by the Australian Consumer Law. Please choose carefully.

PROMOTIONAL SALE ITEMS - PURCHASED IN-STORE

Sale items purchased in store are final. We do not offer exchanges, refunds of credit vouchers for sale items.

RETURN TO STORE

To return an online purchase to store please visit your nearest boutique to drop the item off. For refunds and credit notes, our online team will assess the item and facilitate the return, which will take a few days to process. Unfortunately, our retail teams are not able to process refunds or credits due to the difference in point-of-sale system.

All conditions of return outlined above apply to in-store returns.

ONLINE REFUNDS

Once your online return has been received, the item(s) will be assessed to ensure that the conditions of return have been met. The outcome of your return will be determined within 1-2 business days. A confirmation email will be sent to your nominated email.

EXCHANGES

We will do our best to fulfill your exchange request. Unfortunately, we are unable to reserve products in our online inventory while an item is being posted back. In the case that we are unable to facilitate your request, we will contact you to select a different product.

CREATE YOUR RETURN HERE >  

RETURN TO STORE 

To return an online purchase to store please visit your nearest boutique to drop the item off. For refunds and credit notes, our online team will assess the item and facilitate the return, which will take a few days to process. Unfortunately, our retail teams are not able to process refunds or credits due to the difference in point-of-sale system. 

All conditions of return outlined above apply to in-store returns.

CREDIT VOUCHERS 

Credit vouchers are redeemable in store and online and valid for 1 years from the date of issue. Credit Vouchers are non refundable.  

QUALITY GUARANTEE 

We sincerely apologise for any inconvenience caused by caused by receiving a faulty item. 

If you do happen to receive any item(s) that you believe to be faulty, please contact Customer Care within 14 days of having received the item(s). If the item is assessed and believe to be faulty, ZOMP will provide a suitable resolution. Please be aware that any item(s) returned that have been damaged as a result of incorrect garment care or wear and tear are not considered to be faulty. 

Prior to having any item(s) repaired locally, please contact our customer care team directly to escalate any concerns around product issues. ZOMP will not be liable for any expenses incurred in repairing products if the item has not been assessed by our customer care team prior and effectively deemed faulty. 

For any questions regarding returns or exchanges please contact us at customercare@zomp.com.au