Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

1. General questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on full-priced items within 14 days of the receiving date. In any instance where you wish to return an item, please note that the item must be returned in the same condition it was received and not worn.

Please keep in mind that the shoe box is part of the product and must also be sent back in perfect condition.

ZOMP reserves the right to reject any returns that do not comply with the above conditions.  

How do I process my refund/exchange?

To process a return/exchange, please visit our Returns page at the bottom of the page or click on Return/Exchange and follow the steps.

Can I get a refund on full-priced items

Yes, you are eligible for a refund if there's no amount taken off or promotion during your final checkout. 

Can I get an exchange for other style?

Certainly! If the exchanged item is lower in value than the original purchase, the difference may be put towards an additional product, alternatively the amount will be forfeit. No credit vouchers will be issued for the difference.

How many exchanges do I get?

You are only to get one exchange from your original order (online orders only).  

Can I cancel or modify my order?

We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.

2. product questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page or sizing help page at the bottom of the website for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Product Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Product Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.