Gift vouchers have an expiration date of three years from the issue date and can be redeemed both online and in-store.
Please treat your gift voucher as cash, we will not be able to replace a lost or misplaced card.
When purchasing shoes online, only one gift voucher may be redeemed per transaction. However, you can use multiple gift vouchers to pay in-store.
How To Redeem Your Gift Voucher Online
Step 1. Once you have everything you want to purchase in your cart click on 'Checkout Now'.
Step 2. If you are using a desktop computer you will find the gift voucher field on the right-hand side of the screen. If you are using your smartphone you can find the gift voucher field by clicking on 'Show Order Summary'. Enter your gift card number and four-digit pin.
Step 3. Click 'Apply'
Step 4. Once applied, the payable balance presented on your screen should update. Please make sure the gift voucher has applied properly before moving through the checkout.
If you are purchasing an item that is less than the value of your gift card, the remaining balance will stay on your card until the card expires. If you are purchasing something of greater value, the difference will be charged to you. You can choose to pay the remaining amount via credit card, Zip or Afterpay.
If your gift voucher doesn’t seem to be applying at checkout this is due to incorrect credentials or poor internet connection. Please make sure you are using the most current version of your browser.
We are unable to use a gift voucher for your purchase once the order has been placed and has been confirmed.
Lost Or Stolen Gift Voucher?
We cannot replace any lost or stolen vouchers. Please treat your gift card like cash and keep the card number and pin private.
Want To Return An Item Purchased On A Gift Voucher?
Items that are returned where a gift card has been used will have the funds returned onto a new gift card, we cannot reload old gift cards with new funds.
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Sizes listed on the ZOMP website are in Australian and European sizing.
If you are between sizes, need assistance to select your best fit, or if you have any queries about a particular shoe, please don't hesitate tocontact our customer care team and we will endeavour to help guide you as best as we can!
We recommend that you refer to the individual product pages for more detailed fit notes on each style to get your perfect fit. If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes,please contact our customer care team for help.
We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.
If the size you ordered isn't quite right, we can process an exchange for a new size.Please contact our customer care team to let us know you would like to exchange for a new size. If we have the exchange size available, we can put it on hold until we receive your return so you don't miss out!
International Shoe Size Chart
The international shoe size chart below can be used as a guide when purchasing your new pair of shoes. There can be slight differences and variations in sizing between the brands we carry.
|WOMEN - AUS & US||WOMEN - EUR||WOMEN - UK|
All the measurements displayed online are taken from a size EU 37-38. The length of the heel, shaft, or opening of a shoe will vary slightly depending on size, as these measurements are proportionate to the length of the shoe. If you require further assistance with size, please contact our customer care team and they will be able to offer you advice specific for your needs.
How To Measure Shoes
Online Colour Variances of Product
We make every effort to display each and every product as true and accurately as possible. Please note colour can vary slightly in representation from one device to another - you may find the colour on your phone, is different to your desktop monitor.
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