To purchase from Zomp online you will need to set up an account. It’s an easy process and doesn’t take long at all. Having an account helps make checking out faster and also allows you to save items in your cart for up to two weeks.
Setting Up An Online Zomp Account
All you need to do is navigate to the 'sign in' link at the top of the page on a desktop, or by clicking the menu bar on a mobile device, and clicking the 'sign in' link there. You will see the "Create account" link, please follow the prompts.
Forgotten Your Password?
You can reset your password easily by either clicking the ‘sign in’ link at the top of the page on a desktop, or by clicking the menu bar on a mobile device or clicking the 'sign in' link there.
Please enter the email address you used when you signed up with Zomp. Click on "Reset password" and we'll email you a link to set up a new one. You'll be back online in no time.
Having Trouble Completing your Order?
Here is a simple checklist to make sure your checkout experience is as smooth as possible:
If you are still stuck, please don't hesitate tocontact our customer care team.
Online Procedure & Processing Times
Once we have received your order, it will be processed and dispatched within 8 - 12 business days. Whilst we make every effort to process and ship your order within the estimated time frames, unforeseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, mid-season sale, end of season sale, and holiday periods. In the event that you have paid for shipping and your order is delayed during a peak trading period, please contact our customer service team.
Once your order has been processed and dispatched, you will receive an email confirmation along with your tracking number/s. Please keep your eye out for this email so you can keep track of the delivery progress. If you have not yet received your confirmation email with your tracking information please check your junk mail folder orcontact our customer care team.
Domestic orders consisting of multiple items may be shipped in more than one delivery, this will be indicated by multiple tracking numbers on your shipping confirmation email. If an international order consists of multiple items it will have to be consolidated before being shipped.
Need To Change Or Cancel Your Order?
If you need to change or cancel your order pleasecontact our customer care team. It is essential that you contact us as soon as you can to request a change or cancellation. Once your order has been processed and shipped, we are unable to make any cancellations or changes to delivery addresses.
We ship worldwide!
International orders may incur GST, customs charges and occasionally import duties dependent on the value of the goods. Inspection of international mail is a standard part of the process of receiving mail from overseas, and generally, the parcel continues on its delivery journey smoothly. However, additional duties charges can sometimes be charged. In this instance, additional charges must be paid for by the customer.
New Zealand customers can calculate importation tax using the followingcalculator.
All other international customers can calculate importation tax using the followingcalculator.
International orders are sent via Australia Post International eParcel Express Courier. Shipping costs will depend on your delivery country and will be displayed at checkout.
You will receive tracking information once your order has been dispatched. Please keep your eye out for this confirmation email so you can keep track of the progress of your shipment. If you have not yet received your confirmation email with your tracking information please check your junk mail folder orcontact our customer care team. Please allow 2 -5 business days from when your order has been dispatched for international deliveries.
Unfortunately, we are unable to ship to international post office boxes as all deliveries require a signature on arrival. We recommend providing your daytime or work address. If no one is available to sign, a note will be left with details on how to collect your parcel.
Need some help? Send us an email firstname.lastname@example.org
Sizes listed on the ZOMP website are in Australian and European sizing.
If you are between sizes, need assistance to select your best fit, or if you have any queries about a particular shoe, please don't hesitate tocontact our customer care team and we will endeavour to help guide you as best as we can!
We recommend that you refer to the individual product pages for more detailed fit notes on each style to get your perfect fit. If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes,please contact our customer care team for help.
We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.
If the size you ordered isn't quite right, we can process an exchange for a new size.Please contact our customer care team to let us know you would like to exchange for a new size. If we have the exchange size available, we can put it on hold until we receive your return so you don't miss out!
International Shoe Size Chart
The international shoe size chart below can be used as a guide when purchasing your new pair of shoes. There can be slight differences and variations in sizing between the brands we carry.
|WOMEN - AUS & US||WOMEN - EUR||WOMEN - UK|
All the measurements displayed online are taken from a size EU 37-38. The length of the heel, shaft, or opening of a shoe will vary slightly depending on size, as these measurements are proportionate to the length of the shoe. If you require further assistance with size, please contact our customer care team and they will be able to offer you advice specific for your needs.
How To Measure Shoes
Online Colour Variances of Product
We make every effort to display each and every product as true and accurately as possible. Please note colour can vary slightly in representation from one device to another - you may find the colour on your phone, is different to your desktop monitor.
Need some help? Send us an email at email@example.com