Shipping Multiple Locations

 

 

Rates For Shipping - Domestic

 

Orders over $150 (Australian Domestic Only) - Free!

Australia Standard Post - $10

Australia Express Post - $15

 

All orders are sent via Australia Post and require a signature on delivery. We recommend having your order sent to an address where someone will be able to sign for it during business hours.

If an attempted delivery is made, and there is no one at the delivery address, Australia Post will usually leave a card at the address with information on where to retrieve your parcel from. However, we highly recommend using your provided tracking information to keep an eye on the progress of your delivery just in case your Australia Post card is misplaced or simply not received. This tracking information will also notify you on where to retrieve your parcel from and the status of your delivery.

 

Online Order Processing & Shipping Times

Once we have received your order, it will be processed and despatched within 1-4 business days. If an order is delayed for any reason, you will be contacted by a member of the customer service team. Orders placed over the weekend or on a public holiday will be despatched the next business day.

To get your order to you in the fastest possible time, your order will be sourced and shipped directly from any of our four stores nationally. Orders containing multiple units may be despatched from different locations. If this is the case, you will receive the tracking details for each parcel.

Shipping relates to the time frame in which the postal provider will deliver your item to you. It doesn't take into account our processing times, which are the same for all our orders (1-4 business days). Please make sure when ordering, you take into account our processing time frame.

 

 

 

If you require your shoes for a particular event please ensure you choose Express Shipping at checkout. If you are concerned about your order not making it to the destination in time, please don't hesitate tocontact our customer care team so we can do our very best to help get your order to you as speedily as possible.

 

Do We Ship To PO Boxes & Parcel Lockers?

Yes, we are able to post items to PO Boxes and Parcel Locker locations withinAustralia only. Customers purchasing to an international destination are unable to use a PO Box, so please choose a secure address where someone will be able to accept the delivery.

 

Need To Change The Delivery Address On Your Order?

To avoid disappointment, we highly recommend that you carefully review your details, not only prior to checking out, but also straight after order placement. You can do this by reviewing your order confirmation summary which is sent by email, and contained in your account online.

If your item has not been dispatched yet, we may be able to change the address attached to your order. Pleasecontact our customer care team with your order number as soon as you can so we can do our best to amend your delivery details.

If your order progress has been set to "complete", this means your order is now in the hands of Australia post, and we can no longer change the address details. You may be able to change these details yourself by creating a'My Post' account. Please note, depending on the status of your delivery, Australia Post may not be able to change the address attached to your parcel.

 

How To Track The Delivery Of Your Order

Once your order has been processed and despatched, you will receive an email confirmation along with your tracking number/s. If you have not received your confirmation email please check your junk mail folder orcontact our customer care team.

Orders can be tracked by pasting your tracking number into theAustralia Post tracking tool.

Once your order has shipped from our store, please contact Australia Post directly for further information about the status of your package on 13 76 78. Support is available Monday to Friday 8 am – 6 pm Australia wide (except public holidays).

 

Parcels That Have Failed To Be Delivered

If an attempted delivery is made, and there is no one at the delivery address, Australia Post will leave a card at the address with information on where to retrieve your parcel from. However, we highly recommend using your provided tracking information to keep an eye on the progress of your delivery just in case your Australia Post card is misplaced or simply not received. This tracking information will keep you in the loop with up to date information on the status of your delivery.

Please note, parcels that are returned to our online office due to an incorrect delivery address or failure to pick up a carded parcel will incur a re-delivery fee which will be the same as the initial shipping charge.

 

International Shipping Information - We ship worldwide!

International Shipping Rates

  • New Zealand Express Post - $15
  • International – China / Japan / Hong Kong - $30
  • International – Canada / United States - $30
  • International – Rest of the World - $50

International orders are sent via Australia Post International eParcel Express Courier. Once your parcel has landed in your country it is in the hands of your national postal service. We advise you to then start using your national postage tracking service for shipment updates with more detailed information on the progress of your delivery.

International orders are subject to customs and occasionally import duties (dependent on the value of the goods) which could delay the delivery of your item. Inspection of international mail is a standard part of the process of receiving mail from overseas, and generally, the parcel continues on its delivery journey smoothly. However, additional duties charges can sometimes be charged. In this instance, additional charges must be paid for by the customer.

New Zealand customers can calculate importation tax using the followingcalculator.

All other international customers can calculate importation tax using the followingcalculator.

 

Payment Of Duty Fees For International Parcels

If your parcel is stopped by customs for the payment of duties, you will be contacted directly by customs authorities. We highly recommend using your provided tracking information to keep an eye on the progress of your delivery to be aware of any pending customs duties. Once your parcel lands in your country, we advise you to then start using your national postage tracking service for shipment updates with more detailed information on the status of your delivery.

Individuals who refuse to pay importation tax and return the item to sender will be reimbursed for the item only and will forfeit any original shipping costs.

Any additional duties charges must be paid by the customer.

 

Need some help? Send us an email atcustomercare@zomp.com.au