Rates For Shipping - Domestic
All orders are sent via Australia Post and require a signature on delivery. We recommend having your order sent to an address where someone will be able to sign for it during business hours.
If an attempted delivery is made, and there is no one at the delivery address, Australia Post will usually leave a card at the address with information on where to retrieve your parcel from. However, we highly recommend using your provided tracking information to keep an eye on the progress of your delivery just in case your Australia Post card is misplaced or simply not received. This tracking information will also notify you on where to retrieve your parcel from and the status of your delivery.
Online Order Processing & Shipping Times
Once we have received your order, it will be processed and despatched within 1-4 business days. If an order is delayed for any reason, you will be contacted by a member of the customer service team. Orders placed over the weekend or on a public holiday will be despatched the next business day.
To get your order to you in the fastest possible time, your order will be sourced and shipped directly from any of our four stores nationally. Orders containing multiple units may be despatched from different locations. If this is the case, you will receive the tracking details for each parcel.
Shipping relates to the time frame in which the postal provider will deliver your item to you. It doesn't take into account our processing times, which are the same for all our orders (1-4 business days). Please make sure when ordering, you take into account our processing time frame.
If you require your shoes for a particular event please ensure you choose Express Shipping at checkout. If you are concerned about your order not making it to the destination in time, please don't hesitate tocontact our customer care team so we can do our very best to help get your order to you as speedily as possible.
Do We Ship To PO Boxes & Parcel Lockers?
Yes, we are able to post items to PO Boxes and Parcel Locker locations withinAustralia only. Customers purchasing to an international destination are unable to use a PO Box, so please choose a secure address where someone will be able to accept the delivery.
Need To Change The Delivery Address On Your Order?
To avoid disappointment, we highly recommend that you carefully review your details, not only prior to checking out, but also straight after order placement. You can do this by reviewing your order confirmation summary which is sent by email, and contained in your account online.
If your item has not been dispatched yet, we may be able to change the address attached to your order. Pleasecontact our customer care team with your order number as soon as you can so we can do our best to amend your delivery details.
If your order progress has been set to "complete", this means your order is now in the hands of Australia post, and we can no longer change the address details. You may be able to change these details yourself by creating a'My Post' account. Please note, depending on the status of your delivery, Australia Post may not be able to change the address attached to your parcel.
How To Track The Delivery Of Your Order
Once your order has been processed and despatched, you will receive an email confirmation along with your tracking number/s. If you have not received your confirmation email please check your junk mail folder orcontact our customer care team.
Orders can be tracked by pasting your tracking number into theAustralia Post tracking tool.
Once your order has shipped from our store, please contact Australia Post directly for further information about the status of your package on 13 76 78. Support is available Monday to Friday 8 am – 6 pm Australia wide (except public holidays).
Parcels That Have Failed To Be Delivered
If an attempted delivery is made, and there is no one at the delivery address, Australia Post will leave a card at the address with information on where to retrieve your parcel from. However, we highly recommend using your provided tracking information to keep an eye on the progress of your delivery just in case your Australia Post card is misplaced or simply not received. This tracking information will keep you in the loop with up to date information on the status of your delivery.
Please note, parcels that are returned to our online office due to an incorrect delivery address or failure to pick up a carded parcel will incur a re-delivery fee which will be the same as the initial shipping charge.
International Shipping Information - We ship worldwide!
International Shipping Rates
International orders are sent via Australia Post International eParcel Express Courier. Once your parcel has landed in your country it is in the hands of your national postal service. We advise you to then start using your national postage tracking service for shipment updates with more detailed information on the progress of your delivery.
International orders are subject to customs and occasionally import duties (dependent on the value of the goods) which could delay the delivery of your item. Inspection of international mail is a standard part of the process of receiving mail from overseas, and generally, the parcel continues on its delivery journey smoothly. However, additional duties charges can sometimes be charged. In this instance, additional charges must be paid for by the customer.
New Zealand customers can calculate importation tax using the followingcalculator.
All other international customers can calculate importation tax using the followingcalculator.
Payment Of Duty Fees For International Parcels
If your parcel is stopped by customs for the payment of duties, you will be contacted directly by customs authorities. We highly recommend using your provided tracking information to keep an eye on the progress of your delivery to be aware of any pending customs duties. Once your parcel lands in your country, we advise you to then start using your national postage tracking service for shipment updates with more detailed information on the status of your delivery.
Individuals who refuse to pay importation tax and return the item to sender will be reimbursed for the item only and will forfeit any original shipping costs.
Any additional duties charges must be paid by the customer.
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Sizes listed on the ZOMP website are in Australian and European sizing.
If you are between sizes, need assistance to select your best fit, or if you have any queries about a particular shoe, please don't hesitate tocontact our customer care team and we will endeavour to help guide you as best as we can!
We recommend that you refer to the individual product pages for more detailed fit notes on each style to get your perfect fit. If a style runs small or runs large, this information will be noted in the description section of each product. If there are no size notes,please contact our customer care team for help.
We recommend trying your new shoes on a soft surface (like carpet) to ensure they are the correct size, before wearing outdoors.
If the size you ordered isn't quite right, we can process an exchange for a new size.Please contact our customer care team to let us know you would like to exchange for a new size. If we have the exchange size available, we can put it on hold until we receive your return so you don't miss out!
International Shoe Size Chart
The international shoe size chart below can be used as a guide when purchasing your new pair of shoes. There can be slight differences and variations in sizing between the brands we carry.
|WOMEN - AUS & US||WOMEN - EUR||WOMEN - UK|
All the measurements displayed online are taken from a size EU 37-38. The length of the heel, shaft, or opening of a shoe will vary slightly depending on size, as these measurements are proportionate to the length of the shoe. If you require further assistance with size, please contact our customer care team and they will be able to offer you advice specific for your needs.
How To Measure Shoes
Online Colour Variances of Product
We make every effort to display each and every product as true and accurately as possible. Please note colour can vary slightly in representation from one device to another - you may find the colour on your phone, is different to your desktop monitor.
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