Rates For Shipping - Domestic
Domestic Orders Over $150 (Standard Post) - FREE
Standard Post - $10
Express Post - $15
Online Order Processing & Shipping Times
Once we have received your order, it will be processed and despatched within 1-4 business days. If an order is delayed for any reason, you will be contacted by a member of the customer service team. Orders placed over the weekend or on a public holiday will be despatched the next business day.
Shipping relates to the time frame in which the postal provider will deliver your item to you. It doesn't take into account our processing times, which are the same for all our orders (1-4 business days). Please make sure when ordering, you take into account our processing time frame.
If you require your shoes for a particular event please ensure you choose Express Shipping at checkout. If you are concerned about your order not making it to the destination in time, please don't hesitate to contact our customer care team so we can do our very best to help get your order to you as speedily as possible.
Need To Change The Delivery Address On Your Order?
To avoid disappointment, we highly recommend that you carefully review your details, not only prior to checking out, but also straight after order placement. You can do this by reviewing your order confirmation summary which is sent by email, and contained in your account online.
If your item has not been dispatched yet, we may be able to change the address attached to your order. Please contact our customer care team with your order number as soon as you can so we can do our best to amend your delivery details.
How To Track The Delivery Of Your Order
Once your order has been processed and despatched, you will receive an email confirmation along with your tracking number/s. If you have not received your confirmation email please check your junk mail folder or contact our customer care team.
Parcels That Have Failed To Be Delivered
We highly recommend using your provided tracking information to keep an eye on the progress of your delivery. This tracking information will keep you in the loop with up to date information on the status of your delivery.
Please note, parcels that are returned to our online office due to an incorrect delivery address or failure to pick up a carded parcel will incur a re-delivery fee which will be the same as the initial shipping charge.
International Shipping Information - We ship worldwide!
International Shipping Rates
- New Zealand Express Post - $30
- International – Rest of the World - $50
Once your parcel has landed in your country it is in the hands of your national postal service. We advise you to then start using your national postage tracking service for shipment updates with more detailed information on the progress of your delivery.
International orders are subject to customs and occasionally import duties (dependent on the value of the goods) which could delay the delivery of your item. Inspection of international mail is a standard part of the process of receiving mail from overseas, and generally, the parcel continues on its delivery journey smoothly. However, additional duties charges can sometimes be charged. In this instance, additional charges must be paid for by the customer.
New Zealand customers can calculate importation tax using the following calculator.
All other international customers can calculate importation tax using the following calculator.
Payment Of Duty Fees For International Parcels
If your parcel is stopped by customs for the payment of duties, you will be contacted directly by customs authorities. We highly recommend using your provided tracking information to keep an eye on the progress of your delivery to be aware of any pending customs duties. Once your parcel lands in your country, we advise you to then start using your national postage tracking service for shipment updates with more detailed information on the status of your delivery.
Individuals who refuse to pay importation tax and return the item to sender will be reimbursed for the item only and will forfeit any original shipping costs.
Any additional duties charges must be paid by the customer.
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